# Care navigation: a real person from your results to the right clinic

_A My Wellness Health care navigator explains your results, finds a suitable facility for your budget and location, books your appointment, sends..._

Canonical: https://guides.mywellnesshealth.co.ke/services/care-navigation

Author: My Wellness Health, Editorial team · Reviewed by: the My Wellness Health clinical team on 7 Oct 2026

Last updated: 7 Oct 2026 · Published by My Wellness Health — Preventive Healthcare & Care Navigation

> A My Wellness Health care navigator explains your results, finds a suitable facility for your budget and location, books your appointment, sends reminders and follows up, by phone, WhatsApp or email.

**Callback after you request one:** Within 2 hours
_Monday to Saturday, 8am to 8pm._

**Care navigation at a glance**

| Who it is for | What you get | Price | Next step |
| --- | --- | --- | --- |
| Anyone who has had an assessment and needs a screening, test or specialist | Facility matching, appointment booking, reminders, transport logistics and follow-up | Included in the Plus (KES 500) and Pro (KES 1,000) packages | Request a callback |

## Care navigation: common questions

**Q: What does a navigator do?**

A: Explains your results in plain language, matches you with a suitable facility, books the appointment, shares the details before your visit, sends reminders and checks in afterwards.

**Q: How quickly will I hear back?**

A: A navigator calls within 2 hours of your request, Monday to Saturday, 8am to 8pm, and confirms a facility within one business day.

**Q: How do you choose the facility?**

A: From Kenya's national register of health facilities, by the service you need, distance and budget, and whether it works with SHA.

**Q: Is it included?**

A: Yes, in the Plus and Pro packages.

This page is health information to help you understand risks and next steps. It is not a diagnosis and does not replace a consultation with a qualified clinician. My Wellness Health is not a diagnostic service: we help you understand your risk and connect you with the right screening and care. In an emergency, go to the nearest hospital or call 999 or 112. If you are thinking of harming yourself, call Befrienders Kenya on +254 722 178 177 or the Kenya Red Cross toll-free line 1199.

## Sources

- [My Wellness Health](https://www.mywellnesshealth.co.ke/)
- [My Wellness Health, about us](https://www.mywellnesshealth.co.ke/company/about)

## Related services

- [How My Wellness Health works: 4 steps to better health](https://guides.mywellnesshealth.co.ke/services/how-it-works)